Return, Refund & Warranty Policy

Dreak Trading Pvt. Ltd. | info@dreaktrading.com

At Dreak Trading Pvt. Ltd., we are committed to offering a smooth and professional shopping experience through our website www.dreaktrading.com. Our return, refund, and warranty policies are designed to ensure customer satisfaction and support.

🔧 Warranty Coverage

Mattresses: Up to 10-year limited warranty against manufacturing defects.
Solid Wood Products: 3-year limited warranty against manufacturing defects.
Furniture Items: 1-year limited warranty for manufacturing defects.

🛠️ Claim Initiation Process

To initiate a claim:

Contact our customer service at info@dreaktrading.com or call us.
Provide:
- Order number
- Clear photos/videos of the unboxing and the defective/damaged item
Our team will review the case and initiate repair or replacement.

⏳ Important Timelines

Report any issue within 72 hours of product delivery.
Claim validation typically completed within 2–3 business days.
Replacement/pickup usually processed within 10–15 business days.

🚫 What Is Not Covered

Normal wear and tear, including mattress softening or finish fading.
Damage due to improper use, self-repairs, unauthorized modifications.
Stains, spills, or issues from improper cleaning.
Breakage due to mishandling (especially glass/marble parts).
Comfort preferences or firmness perception changes.

♻️ Return & Refund Policy

Contact customer support within 72 hours of delivery to request a return.
Fill out the Order Replacement Form.
Once approved:
- Refunds will be initiated after the product is received at our warehouse (takes 7–10 working days).
- Replacements begin after return verification.
If pickup is unavailable in your location, self-shipping may be required.
Partial replacements may be done in cases of minor damage or missing parts.

🛏️ 100-Night Sleep Trial (Mattresses Only)

You get 100 nights to try our mattress at home.
If unsatisfied, initiate return within this period.
Ensure the mattress is clean and undamaged.
Refunds are provided via store credit or direct bank deposit after inspection.

🪑 Furniture Repair Process

Report damage via email with photos.
Our team will assess the issue within 48–72 hours.
Repair options include in-home service, pickup, or working with a local carpenter you suggest.
Quality-checked repairs will be returned or completed on-site.

🧽 Care & Maintenance Tips

Wooden Furniture

Dusting: Use soft microfiber cloths.
Cleaning: Use mild soap and water; avoid abrasive cleaners.
Protection: Avoid direct sunlight, high humidity, and place coasters under items.
Prevent Damage: Don’t drag items; use felt pads.
Inspections: Check for loose fittings and pests like termites.

Mattresses

Rotate regularly every 3–6 months.
Use a waterproof protector to avoid stains.
Do not fold/jump on the mattress.
Vacuum occasionally and air it out for freshness.

📞 Customer Support

If you have any questions, please feel free to reach out:

📧 Email: info@dreaktrading.com
🌐 Website: www.dreaktrading.com

We value your trust and strive to provide a satisfying and worry-free experience with every purchase.